Our Services
Experience Investigations
We take a comprehensive look at your experience from the customers’ point of view. We act as a customer when we can and experience what they do with our trained senses. We conduct internal interviews, reviews of communications, customer support interactions, communications, online capabilities, and customer interviews.
Pricing Variable on Scope
Customer Interviews
We know how to get customers to open up about the experience. We peel back the onion to reveal how both the rational and hidden aspects of the experience impact how they feel about working with you. There is a richness of detail that can’t be obtained in surveys. These conversations can be short but very revealing.
Pricing Variable on Scope
What you can expect
Insights & Recommendations
We synthesize our evidence gathering into meaningful insights including customer perspectives, emotions, and elements of value. We look at the experience as a whole and across its journey steps. We provide a read-out that identifies actionable opportunities to level up the experience in places that are both weak and strong, identifying how to evoke the emotions that will bring value to both the organization and the customer.
~ Included in any engagement ~