Who we are…
Christopher Frawley
Chris has extensive experience as a customer experience consultant and designer, insight detective, and marketing executive.
As a customer experience consultant Chris has delivered results for leading brands such as American Express, Caterpillar, NCR, Lilly, Direct Energy, and AARP.
Chris helped launch two start-up airlines, spearheading the customer experience design and branding.
As a digital transformation leader, Chris was a driving force in the airline industry's transition to electronic transactions such as e-ticket, online ticket sales, self-service kiosks and web check-in.
Margaret Laskowski PhD
Margaret has exceptional training in education and human behavior. Margaret has extensive practical experience working in the field of education, conducting workshops, and interviewing families and students to make recommendations to improve learning outcomes.
This background makes her ideally suited to developing customer insights. Margaret has several advanced degrees including her doctorate from Columbia University.
Professional Extended Team
We have additional trained professionals at the ready depending on the scope of your needs.